Dell: From manual legal processes to signing 65% of its documents in less than a day

A legally robust, yet slow and complex process

Dell is a global technology company that, in addition to manufacturing and selling computer equipment, offers financial and leasing services to facilitate their acquisition. In Mexico, to ensure the legal soundness of its financing contracts—especially in the event of potential litigation—it signed all documents by hand and had them ratified before a public broker. Although the process offered legal certainty, it involved a heavy operational burden that caused delays.

These computer equipment leasing contracts were particularly complex: they included a detailed list of equipment, technical annexes, and in some cases, installation services, as well as assignment of rights agreements that functioned as promissory notes. Due to their level of technical and operational detail, they had to be reviewed and approved by various departments—Legal, IT, and Security—and some exceeded 70 pages and required up to five signatories. The physical handling of these documents between departments for review and signature not only increased processing time but also raised the risk of errors or loss.

‍